Something you paid for did not arrive. That is ours to fix.

First, 60 seconds that fix most cases

• Check spam or junk. The email is titled “Your One Minute Magic unlock code” and it arrives within about a minute of payment. If the book is included, the file is attached to that same email.
• Use the email address you gave us. The code is sent to the address entered on the payment page — not the one typed into the app. If they differ, the code sits in a different inbox.
• Then tap “Have a book code?” on the first screen (or “Redeem a code” at the bottom of any screen) and paste the code exactly, including the dashes.

Still nothing? Pick whichever is easiest for you

Both reach a person and either is fine.

Reply to the email you received (fastest if you got any email)

Hit reply on your confirmation or code email and write one line. Replies land in the support inbox our assistant, Kyly, watches — they do not disappear into a robot. Kyly answers, and anything she cannot settle is put in front of the owner the same day.

If an email to us bounces back

Use one of the routes above instead — they do not depend on email working at all. If you would rather write, send to hello@oneminutemagic.app and say “the first one bounced”. A person reads that mailbox; if a mail server is refusing us we will reach you another way.

Email — a person reads this mailbox

hello@oneminutemagic.app
Put One Minute Magic in the subject line. Our assistant Kyly reads this mailbox and answers within the working day; anything she cannot settle is put in front of the owner the same day.

What to send, so it takes one reply

• The email address you gave us.
• The code email if you got one (a screenshot is fine). At launch nothing is charged, so there is no receipt to find.
• What is missing or wrong: the code never came, the code was refused, the app did not unlock, the ebook attachment is missing, or you were told an audiobook was coming.

What we do next

• Same day: we re-send the code, or send the ebook directly as an attachment — not as a link that can expire.
• If the code is refused: we re-issue and extend the unlock, and tell you what went wrong.
• If we cannot fix it: you get your money back. 30 days, no interrogation — see the refund policy. You do not need to prove anything.

We answer within a day, Singapore time.

Honest limits

• The ebook is sent as a file attached to your email, so if your inbox strips attachments we resend it another way.
• The audiobook is not on sale yet (as of 25 September 2026). If anyone told you it was coming with your purchase, ask us and we will tell you exactly where it stands — we would rather say that plainly than let you wait.
• There is no phone line and this is not a 24-hour desk. A person in Singapore reads every message.
• The free tier never asks for a card. If a page ever asks for card details to “start free”, stop and tell us — that is not us.

Not a customer yet? Ask anyway

Questions before you pay are welcome on the same two routes: which plan fits, what the free tier gives you (three habits, no card, no expiry), whether the ebook alone is enough, or whether the app works on your phone. One line is enough — we will answer plainly.

Did this page fix it?

If this page still left you stuck — or it fixed something — tell me one thing I should fix or add. Four taps, no login, about thirty seconds.

Start the minute

Free for up to three habits — no card needed.

Open One Minute Magic →

Know someone who keeps starting over? Pass it on.